Guarantee

  • With Bagagesavivre, buying repairable luggage means benefiting from our unique concept: the Green Guarantee.

    • A two-year contractual guarantee
    • A repair service with free shipping of spare parts (multidirectional wheels, fixed handle, locking system pull, security padlock)
    • Bagagesavivre, your invaluable DIY guide, is here to help you repair your suitcase or other luggage.

  • This warranty applies to any damage to the technical parts of our products (zippers, wheels, handles, canes) as well as the constituent materials (ABS, Polycarbonate, Polyester) under normal use (no overloading, breakage caused by impact from throwing, crushing or any other manipulation caused intentionally or unintentionally).

    The Green Guarantee only covers manufacturing defects, excluding damage due to misuse (such as transporting unsuitable items), negligence, accidents, wear and tear, exposure to extreme temperatures, solvents and acids.

    How to register your luggage to be able to benefit from
    The Green Guarantee?

    To take advantage of the benefits of the Green Guarantee,
    Go to the Home page of
    our website.



    Then, you simply need to fill out the form with the information
    requested:

    • Luggage purchase date
    • Proof of purchase
    • Place of purchase

    Regarding the barcode, you'll find it on a transparent/grey label on the left side of your suitcase. Below this barcode is your luggage reference number.

    Can't find your barcode? Contact our customer service department with a clear photo of your suitcase and/or the tag. This will allow us to find your luggage reference number.

  • If you encounter any difficulties while filling out your baggage registration form, please do not hesitate to contact our customer service department. We will assist you so that you can benefit from the Green Guarantee.

  • We suggest you send us the requested files (proof of purchase and photos of your luggage in particular) while providing your contact details.
    Contact address: info@bagagesavivre.com

  • Is a part of your repairable luggage broken and you wish to benefit from the Green Guarantee? To activate it and take advantage of the repair service, go to the Home page of our website.

    Click on "I repair with Bag Gyver" and follow the guide!
    Have you thought about registering your luggage in advance? Do it in one click:
    I'm activating my Green Guarantee.

Repair

  • Repairable luggage possesses strong qualities that make it a durable and responsible choice. Resistant and made of repairable components (carrying handle,
    wheels, etc.), it is designed with a view to higher consumption
    thoughtful.

    Trolley bag, rolling suitcase, backpack... your luggage can now live a thousand and one lives (or journeys!).

  • Buying repairable luggage means being able to change the fixed handle (carrying handle), the swivel wheels, the security lock, and the zipper pull.
    the locking system of his suitcase.

    Repairable elements...infinitely!

    The new spare part and the handy screwdriver are delivered to your door in just a few days. And Bagagesàvivre is there to help you repair your repairable suitcase or bag. A quick and easy repair at home!

  • Wheels, handle, padlock, zipper pull... your broken suitcase can be repaired in just a few turns of a screwdriver, with the invaluable help of Bagages à vivre.

    Visit our page dedicated to repairing a broken suitcase and discover the simplicity and ease of the service offered by Green Guarantee.

  • To change the security lock code on your suitcase, we've got you covered. Simply follow the easy method, shown in pictures on our
    page dedicated to repair
    of the suitcase lock     .

  • The repairable part of your luggage will be sent to your home as soon as possible. Here's how the replacement part is tracked:

    ➔ See for screenshot of
    the tracking interface

Order

  • Once your order is placed and payment is validated, it is processed under
    24h. The order is shipped within 48 hours, via GLS or DPD carrier.

    For standard shipping, the delivery time in mainland France is 5 working days* after receipt of order confirmation.

    * timeframe given as an indication

  • To track the delivery status of your package, it's very simple:

    ➢ Have your order tracking number ready;
    ➢ then check the tracking link sent to your email address.

    If you haven't received anything, please check your spam folder.

    Still no sign of the information needed to track your order?

    Please send us a message to the following address: infos@bagagesavivre.fr

  • Is your order incomplete?

    Please contact our after-sales service (SAV) at: infos@bagagesavivre.fr

    Here are the items to include with your message:

    • your name
    • the order number
    • a signed sworn statement of non-receipt
    • a photocopy of your identity document.

    After sending this information and receiving it through our customer service department, we will provide you with
    a response as soon as possible.

  • Exchange

    If your product under warranty is irreparable, we offer an exchange with an identical product subject to stock availability.

    To do so, please contact us by email at the following address: infos@bagagesavivre.fr

    Refund

    A refund for your repairable product is only possible if you purchased the product from our website and the following conditions are met:
    are filled:

    • Your luggage is under warranty (minimum 2-year warranty from the date of purchase)
    • You are registered with Green Guarantee / your baggage is checked in
    • Your luggage is irreparable and has been examined by our teams to determine if the causes of the damage come from so-called "normal" use of our products (no overloading, breakage suffered after an impact caused by throwing, crushing or any other manipulation caused voluntarily or involuntarily).

    To request a refund, please contact our customer service department via email at: infos@bagagesavivre.fr

Still have a question? Contact us